Yes. All information you share with your therapist is private and confidential. As a general rule, all communications between you and your practitioner (members of PACFA, SAC, SPS, BPS) is private and can only be disclosed with your consent, to comply with law or to report a serious threat to others. We ask for information relevant to understanding your needs and in ensuring effective support. If you ever need a memo or report, we can provide one for a small fee.

Absolutely not. Therapy can be for everyone at any stage of our life, and for anyone who wants to understand themselves better. If you’re experiencing challenges, emotions or patterns that impact your daily life, therapy can provide space for healing and personal growth.

Individual therapy rates range from $180 to $240 per 50-minute session, depending on the practitioner's expertise. Couples and family therapy sessions are priced at $380 for 80 minutes, with rates varying based on the practitioner's seniority and expertise. Additional charges are applicable for time extensions, subject to therapists’ availability. Weekend rates include an extra $30. Payment is to be completed immediately after in-person session through bank transfer or UEN provided.

Your first session is about exploring your needs and starting to develop a sense of comfort. Therapy is an ongoing journey that unfolds over time, so please know there’s no rush. We’ll use this time to set a foundation for your growth. Your initial session will involve evaluating your needs, provide initial impressions of our work together and in outlining a treatment plan.

Individual sessions (Adults) are usually 50 minutes. Individual sessions (Children & Minors) usually go for 80 minutes, which include an interview with either or both parents/guardians. Couples & Family Therapy usually go for 80 minutes.

Your well-being is always important to us. While sessions provide a dedicated space for discussion, if something urgent arises, you’re welcome to reach out via email. We aim to respond within 24 hours (excluding weekends and holidays). For emergencies, please reach out to SOS (1767) or your nearest emergency service. Email and text are best for scheduling or administrative needs, as we can’t guarantee confidentiality in these formats.

Counsellors and psychologists share many similar approaches in theories and therapeutic methods. The main distinction lies in psychology’s emphasis on diagnosis, while counsellors focus on addressing the personal impact of challenges in someone’s life, which may stem from a variety of causes including trauma. Counsellors do not diagnose but frequently work with individuals who have diagnoses or are experiencing symptoms and behaviors associated with recognised psychological conditions. Their work spans a broad spectrum of mental health issues and emotions, without being confined to any particular condition.

We understand that unexpected things happen. When a session is canceled at the last minute, it often means another person who may have been in need of support is unable to access that time slot. We kindly ask for as much notice as possible if you need to reschedule or cancel. If the change is within 24 hours of your session, a 50% session charge will apply. If attending in person is challenging, please know that you can switch to an online session at no additional cost.

All of our practitioners are university-trained, holding at least an accredited Master’s degree in Counselling, Psychology, or a relevant Postgraduate qualification in learning and behavioural needs. Most also have over 10 years of clinical experience working with clients.

It may be helpful for you to think about your reasons for accessing therapy and what you would like to achieve out of therapy.

Therapy is an ongoing process. It is not a quick fix or cure. Generally 3 sessions is a good number to start with but everyone is different. Complex and layered issues may require more sessions to work through but there is no one size fits all. Therapy is about you and your pace, so speak to your practitioner about what works for you.